SPA POLICIES
CANCELLATION
At Rituals, we strive to provide prompt and effective service to all our valued clients. Please be aware that frequent cancellations significantly impact our ability to operate successfully. We maintain a full schedule to accommodate clients promptly, especially those in pain.
We enforce a 72-hour cancellation policy. If you cancel within this timeframe, a 50% deposit will be retained if we are unable to fill the appointment slot. We appreciate advanced notice as it allows us the opportunity to adjust our schedule accordingly.
We understand that unexpected circumstances may arise, and we are willing to work with you in such situations. However, repeat offenders will be issued a 2-strike warning and will be strictly enforced.
Thank you for your understanding and cooperation. We look forward to serving you with the utmost care and attention.
NO - SHOW
If you no-show your appointment a 100% fee will be charged. In rare circumstances will this be fully forgiven. We have experienced upwards of 20+ no shows in a calendar year. A second time repeat of a non- show will receive a full a ban from booking at the spa! Thanks for understanding.
SPA ETIQUETTE
To maintain the tranquility of our spa environment, we kindly request that guests refrain from making or taking phone calls in both the common areas of the building and within the spa premises. This practice helps us uphold a serene atmosphere conducive to relaxation and wellness for all our visitors. Additionally, we encourage the limited use of electronic devices and ask guests to keep noise to a minimum to ensure a peaceful experience for everyone. Thank you for your cooperation in creating a harmonious environment for all.
SMS PRIVACY POLICY
Rituals Wellness Spa Terms and Conditions / Privacy Policy
Rituals Wellness Spa respects your privacy. By opting into our SMS messaging service, you agree to the
following terms regarding how we handle your data
• Data Collection: We will collect your name, email address, mailing address, and mobile phone number
when you sign up for SMS updates. The information will be collected via the website contact form
email, rental agreement, or third-party reservation systems
• Data Usage: We use your data solely for sending updates, promotions, and reminders related to our
products or services
• Data Security We protect your data with secure storage measures to prevent unauthorized access
• Data Retention: We retain your information as long as you are subscribed to our SMS service. You
may request deletion at any time
• MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or
receiving text messages, especially if you do not have an unlimited texting or data plan.
. Messages are recurring, and message frequency varies
• Contact Rituals at 3612458888 or info@rockportrituals.com for HELP or to STOP
receiving messages
• Opt-Out You can opt out of the SMS list at anytime by texting, emailing, or replying STOP or
UNSUBSCRIBE to info@rockportrituals.com or 361-245-888. After unsubscribing, you will
receive a final SMS to confirm you have unsuscribed and we will remove your number from our list
within 24 hours
. You can send HELP for additional assitance, and you will receive a text including our Phone number,
email and website. We are here to help you
• Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Rituals will not sell, rent, or share the collected mobile numbers