SPA POLICIES
CANCELLATION
At Rituals, we strive to provide prompt and effective service to all our valued clients. Please be aware that frequent cancellations significantly impact our ability to operate successfully. We maintain a full schedule to accommodate clients promptly, especially those in pain.
We enforce a 72-hour cancellation policy. If you cancel within this timeframe, a 50% deposit will be retained if we are unable to fill the appointment slot. We appreciate advanced notice as it allows us the opportunity to adjust our schedule accordingly.
We understand that unexpected circumstances may arise, and we are willing to work with you in such situations. However, repeat offenders will be issued a 2-strike warning and will be strictly enforced.
Thank you for your understanding and cooperation. We look forward to serving you with the utmost care and attention.
NO - SHOW
If you no-show your appointment a 100% fee will be charged. In rare circumstances will this be fully forgiven. We have experienced upwards of 20+ no shows in a calendar year. A second time repeat of a non- show will receive a full a ban from booking at the spa! Thanks for understanding.
SPA ETIQUETTE
To maintain the tranquility of our spa environment, we kindly request that guests refrain from making or taking phone calls in both the common areas of the building and within the spa premises. This practice helps us uphold a serene atmosphere conducive to relaxation and wellness for all our visitors. Additionally, we encourage the limited use of electronic devices and ask guests to keep noise to a minimum to ensure a peaceful experience for everyone. Thank you for your cooperation in creating a harmonious environment for all.
Privacy Policy
At Rituals we respect your privacy and are committed to protecting your personal information. This policy explains our approach to handling your data.
1. Information Collection
We may collect basic personal information, such as your name and email, if you provide it to us directly (e.g., when contacting us or making an account). We may also collect general usage data to help improve your experience on our website.
2. Data Use
We use collected data solely to operate and improve our services. We do not sell or share your information with any third parties, except as required by law or for basic service functions (e.g., payment processing).
3. Data Security
We implement security measures to protect your information. However, please remember that no method of online transmission is entirely secure.
4. Your Rights
You may contact us anytime to access, correct, or delete your personal data. Please reach out at [your email address].
5. Updates to This Policy
We may occasionally update this Privacy Policy, with changes posted here and an updated date.
For any questions, please contact us.